FAQ

Product and Quality

What materials do you use in your products?
We use a variety of high-quality materials, including solid wood, metal, and glass. We prioritize sustainable and eco-friendly materials whenever possible.

How durable are your products?
Our products are built to last. We use high-quality materials and construction techniques to ensure durability and longevity.

Are your products easy to assemble?
Most of our products require minimal assembly. We provide clear instructions to guide you through the process.

Shipping

How long does shipping take?
Delivery time = order processing time + order shipping time

  • Order processing time: 1 to 2 business days (Monday to Friday)
  • Order delivery time: 4 to 6 business days (Monday to Friday)
  • Order deadline: 5:00 PM GMT
  • Total Estimated Delivery time: 5-8 Business Days

What is your shipping cost?
To enhance your shopping experience, Azrary is proud to offer Free Shipping within the United States.

Do you ship internationally?
No, currently we only ship within the United States. We may consider international shipping in the future.

What are your shipping methods?
Each product is carefully handled by UPS, DHL, or DPD and shipped as quickly as possible.

Returns

What is your return policy?
We have a 30-day return policy from the date you receive your order.

What are your return conditions?

  • The item must be unused and in the same condition you received it.
  • The item must be in its original packaging.
  • The item must be accompanied by a receipt or proof of purchase from us.

Are there any shipping fees for returns?

  • If the product is defective, return shipping costs will not be charged to the customer.
  • If the customer wants a refund simply because they changed their mind or no longer want the product, they will be responsible for return shipping costs.

Ordering and Payment

Is it safe to shop online on your website?
Yes, our website uses advanced security measures to protect your personal and financial information.

What payment methods do you accept?
We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • American Express (AMEX)
  • UnionPay
  • Shop Pay
  • Google Pay
  • PayPal

Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email.

Customer Service

How can I contact customer service?

Azrary is committed to providing top-notch customer service. Whether you have a question about your order, need more information about our products, or want to share your feedback, our team is here to help:

    • Email: support@azrary.com
    • Phone number: +447537106313
    • Address: 126 Curtain Rd, London, EC2A 3PJ, UK
    • Business Days: Monday to Friday from 8:00 AM to 6:00 PM
    • Customer Support: We usually respond within 24 hours.